Support
We’re a small team — real replies, no bots.
Can’t find what you need below? Reach us any time and we’ll help you sort it out.
Account and sign-in
LoopIn doesn’t use passwords — your circle and data sync through your iCloud account. If something looks out of sync, check that iCloud is signed in under Settings on your device, and that the same Apple ID is used across devices.
Profile and username issues
You can update your name and photo from the Circle tab. If a username or display name is unavailable or flagged, try a different variation, or contact us if you believe it was flagged in error.
Discover and map issues
If nearby walks aren’t appearing, confirm Location access is allowed for LoopIn and that you have an internet connection — Discover needs both to load and refresh the map.
Creating or joining walks
Hosting lets you set a route, time, capacity, and whether approval is required. If “Join” is disabled, the walk is likely full or Circle-only — the walk’s status badge explains which.
Host approval and capacity
If a walk requires approval, your request goes to the host and you’ll see it marked as “pending” until they respond. If a walk is full, you can join its waitlist if the host allows one.
Attendance and check-in
Show-ups are tracked per walk and contribute to your Circle’s weekly view. There’s a short grace period after a walk starts before a host is prompted to confirm who showed up.
Safety, blocking, and reporting
You can report a walk or block a host directly from a walk’s details. Blocking is private and immediate; reports are reviewed by us and are never shown to other users. For anything urgent happening in person, contact local emergency services first.
Location or route problems
If a drawn route looks wrong, try recomputing it by re-selecting the start and end points — routes are generated from real walking directions and can occasionally fail to find a path.
Privacy questions
See our Privacy Policy for details on what LoopIn stores and how location and event visibility work. Email us for anything specific to your account.
Reporting a bug
Tell us what you were doing, what you expected, and what happened instead, along with your device model and iOS version if you can. Screenshots help a lot.
App Store or Google Play billing
Subscriptions are billed and managed through the App Store or Google Play, not by LoopIn directly. Use “Manage subscription” in the app, or your store account’s subscription settings, to change or cancel a plan.
Every request above reaches the same place: support@tryloopin.com.